From the last two days, news of a Zomato delivery guy attacking an Instagram influencer swept over the Internet. Many people shared Hitesha Chandranee’s video describing her ordeal, which she posted on Instagram and Twitter.
However, a day later, in an interview with The News Minute, the delivery person named Kamaraj, who has been suspended by the company after the complaint, said, “After I reached her apartment door, I handed her the food and I was expecting her to pay me (as she had opted for cash on delivery mode of payment). I also apologized since the delivery was delayed due to traffic and bad roads. But she was very rude from the outset. She asked me ‘Why are you late?’ I replied apologetically, as there were road blocks due to ongoing civic works and there were traffic jams as well. But she kept on insisting that the order has to be delivered within 45-50 minutes. I am working on this job for more than two years and this is the first time that I have had to go through this kind of an ordeal.”
He went on to say that after accepting the order, the woman declined to pay and said she was speaking with Zomato chat help. The delivery man said that he pleaded with her to pay the bill, but she called him a’slave.’ After that, Zomato customer service notified the man that his order had been canceled, but the woman declined to return the food.
As soon as the other side of the story came out from the delivery executive, the whole social media went abuzz, asking “Who is the real victim?”
With’men too’ tweets, people shared both sides of the story. Furthermore, some Twitter users accused Hitesha of using the ‘victim card,’ and Zomato of not trusting their employees
In an official statement, Zomato said, “We deeply regret this incident and apologize to Hitesha for this traumatic experience. We are in touch with her and are providing our complete support through the necessary medical care and investigation. Meanwhile, we have delisted the delivery partner from our platform.”.
